Refund and Return Policy
Effective Date: March 14, 2025
At WIZCITY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our Refund and Return Policy below for more information.
Return Policy
If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order. To be eligible for a return, the product must be unused, unopened, and in its original packaging. If the product is defective or damaged upon arrival, we will cover the return shipping costs.
How to Initiate a Return
To initiate a return, please contact us at info@wizcity.xyz with your order number and a brief description of the reason for the return. Our customer service team will guide you through the process.
Refund Policy
Once we receive the returned product, we will process your refund to the original payment method. Please note that the refund process may take up to 7-10 business days after we receive your return. Shipping costs are non-refundable, and the customer will be responsible for return shipping unless the item is defective or damaged.
Exchanges
If you would like to exchange a product for a different size, flavor, or variety, please follow the same return process and place a new order on our website. If the original item is returned within the eligibility period, we will issue a refund for the purchase price.
Non-Returnable Items
Some items, such as opened or perishable pet food products, cannot be returned for health and safety reasons. Please contact us directly if you have questions regarding these items.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at info@wizcity.xyz or call us at 310-933-1585. Our customer service team is here to assist you!
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Learn about WIZCITY’s refund and return policy. We offer hassle-free returns within 30 days and full refunds for eligible items. Contact us for more information.
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